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F.A.Q - Help Page What Is Meant By One Way Journey This is exactly as it sounds. A journey starting from one point (point A) to another point (point B). There are no pick-ups or drop-offs allowed other than at these two specified points. What Is Meant By Return Journey Starting at point A going directly to point B. Then at a later specified time returning directly from point B back to point A. What If I Need More Drop Offs/Pick Ups? By hiring the car & driver by the hour (3 hour minimum) the car is available to take you and your passengers wherever you want whenever you want. Hourly hire is ideal for club/bar hopping and hen & stag nights or any other occasion where you want to visit multiple locations. If you want to move a large number of people (several times the capacity of one limo) from one location to another it may be more economical to hire a smaller number of vehicles by the hour rather than pay for lots of individual trips How Far In Advance Do You Recommend Booking We would recommend that you book as far in advance as possible - especially for special events and occasions. If you change your plans, up to a week before the hire date you can change the times/date or we will give you a credit note for one year. Many of our clients book months or even a year or more in advance - this is especially important for those times of year when demand is exceptionally high e.g. Ascot, Christmas/ New Year & major sporting events. Why Do You Need To Know When I Want The Car This is to make sure we have the vehicle available that you want when you want it. Why Do You Need To Know Where Im Going We need to work out how long your journey will take. For hourly rentals it is to make sure the requested car is available for the time you want it. How Much Is The Deposit To make a reservation we need to take 20% deposit from the total amount. Then the outstanding balance will be collected by our driver on the night of hire and before the journey start. Cash only on the Night Is The Deposit Refundable? No. All deposits will be discounted from the total amount, therefore deposits are unrefundable. What If I Have To Cancel? Should you cancel your booking then the deposit paid is non-refundable. Additionally where jobs are cancelled with less than 14 (fourteen) days notice the full agreed price becomes due and owing. In the event of cancellation between 90 (ninety) days and 14 (fourteen) days of the date of travel 50% (fifty per cent) of the total agreed price is due and owing. In The Unlikey Event Of Breakdown, Do You Supply Backup? In the unlikely event of a break down or the car being rendered unserviceable (for example, in the event of collision) we will use our best endeavours to provide a back up vehicle or vehicles as quickly as possible. However, we cannot be held liable for any consequential loss incurred as a result of vehicle breakdown or similar unavailability. |